What Should You Do After Water Damage?
Water damage restoration services across Australia, delivered by IICRC S500-certified contractors. Residential and commercial jobs covered, with direct insurance documentation included.
Water Damage Restoration Services
Basement Flooding
Below-ground water extraction, sump pump coordination, and structural drying for basement flooding events. Category 1–3 classification on site determines protocol and material disposal requirements.
Burst Pipe Repair
Emergency response to burst pipes including water extraction, structural drying, and coordinated plumbing repairs. IICRC S500 documentation produced for insurance claims from day one.
Flood Restoration
Category 3 floodwater extraction, full porous material removal, antimicrobial decontamination, and IICRC S500 structural drying. Covers river flooding, stormwater, and overland flow events.
Ceiling Water Damage
Ceiling cavity moisture mapping, controlled opening of water-laden plasterboard, and structural drying to prevent mould growth. Includes scope documentation for insurance and strata claims.
Carpet Water Damage
Carpet extraction, delamination assessment, and in-situ drying or removal based on water category and contact time. Salvage decisions documented for contents claims.
Commercial Water Damage
Large-scale water damage restoration for commercial, office, retail, and industrial properties. Business continuity planning, expedited drying, and multi-site coordination available.
Structural Drying
Psychrometric-monitored drying using LGR dehumidifiers and high-velocity air movers. Drying logs produced every 24 hours to IICRC S500 standard — required for insurance sign-off on completed works.
Frequently Asked Questions
What should I do first after water damage?
Turn off the water source if safe, avoid using electrical appliances in affected areas, move valuables to a dry area, and call a certified water damage restoration professional immediately. Acting within the first 60 minutes dramatically reduces damage and mould risk.
How long does water damage restoration take?
Minor water damage is typically restored in 3–5 days. Significant flooding or structural damage may take 1–2 weeks. IICRC S500 standards require complete structural drying before any reconstruction begins.
Does insurance cover water damage restoration?
Most home and contents insurance policies cover sudden and accidental water damage. NRPG contractors provide full insurance documentation and work directly with all major Australian insurers including NRMA, Suncorp, RACV and QBE.
What is IICRC S500 certification?
IICRC S500 is the international standard for water damage restoration. Certified technicians are trained in moisture measurement, structural drying science, and mould prevention protocols — ensuring your property is restored to pre-loss condition.
Emergency Water Damage Restoration?
24/7 emergency response. Request service now for immediate assistance.