DR
Disaster Recovery
Australia
AboutResources
Sign InReport Claim

Loading

24/7 Emergency Response Available
Submit Emergency Claim
DR
Disaster Recovery
Australia

Australia's trusted disaster recovery network. Connecting property owners with certified restoration professionals for rapid response and quality repairs.

IICRC Certified Professionals
Insurance Approved Network
24/7 Emergency Response

Stay Informed

Company

  • About Us
  • How It Works
  • IICRC Certified
  • Blog & Resources
  • Contact Us

Services

  • Water Damage
  • Fire & Smoke Damage
  • Storm Damage
  • Mould Remediation
  • Biohazard Cleanup
  • All Services

Locations

  • Sydney
  • Melbourne
  • Brisbane
  • Perth
  • Adelaide
  • Gold Coast

Support

  • Contact Us
  • Support
  • Find a Contractor
  • Training
  • Submit a Claim
  • Cookie Policy
  • Disclaimer
Submit a Claim
Australia-wide service
Follow us:

IICRC
Certified

Insurance
Approved

Terms of Service|Privacy Policy

Disaster Recovery Pty Ltd | ABN: 85 151 794 142 | ACN: 151 794 142

Trading as: Disaster Recovery · NRPG · Restore Assist

© 2026 Disaster Recovery Australia. All rights reserved.

Powered by National Recovery Platform Group (NRPG)

Disaster Recovery Australia is a platform that connects property owners with independent restoration contractors. We facilitate the matching process only and do not directly provide restoration services. All work is performed by independent, licensed contractors in the NRPG network.

⚠️ ESHA APPLICATION DEADLINE: 7 April 2026 — Apply before the deadline to access emergency hardship assistance. Apply now

RECOVERY ACTIVE

Flood Floods 2026
Queensland 2026

If your property has been damaged by flood Floods 2026, NRPG-network IICRC S500:2025 (Water Damage Restoration)-qualified contractors are ready to attend. Document your damage and lodge your insurance claim today.

Lodge Emergency ClaimGov Hotline: 1800 173 349

Affected Areas — Declared Flood Event

Banana
Barcaldine
Bundaberg
CarpentariaRemote
DoomadgeeRemote
Douglas
Flinders
Gladstone
North Burnett
Western Downs
Barcoo (Windorah)Remote
BouliaRemote
DiamantinaRemote

Note for remote areas (Carpentaria, Doomadgee, Barcoo (Windorah), Boulia, Diamantina): Contractor availability in remote regions may be limited. NRPG will confirm coverage and estimated response times when you lodge your claim.

Government Financial Assistance

The following assistance programs have been activated for this event. Verify eligibility and application deadlines directly with the relevant government agency.

ESHA — Emergency Services and Hardship Assistance

Queensland Government

Immediate financial assistance for eligible residents in declared LGAs who have experienced significant damage or displacement as a direct result of the 2026 Queensland floods.

Deadline: 7 April 2026 — CLOSES SOON
Hotline: 1800 173 349
Apply

Personal Hardship Assistance

Queensland Government

Financial support for essential needs including temporary accommodation, essential household items, and emergency food and clothing. Available to individuals and families in declared LGAs.

Deadline: 27 April 2026
Hotline: 1800 173 349
Apply

QRIDA Business Recovery Assistance

Queensland Rural and Industry Development Authority

Low-interest loans and grants available to eligible small businesses, primary producers, and non-profit organisations impacted by the 2026 Queensland floods. Contact QRIDA to discuss options.

Hotline: 1800 623 946
Apply

QRA Disaster Recovery Funding Arrangements (DRFA)

Queensland Reconstruction Authority

Concessional loans and other financial assistance available through QRA for eligible residents and businesses. Check QRA expanded LGA list: North Burnett, Barcoo, Boulia, Diamantina.

Apply

How to Lodge Your Insurance Claim

Follow these steps for the strongest possible insurance outcome. Work completed by IICRC S500:2025-certified contractors is accepted by all major Australian insurers.

  1. 1

    Ensure Safety

    Do not enter the property until it is structurally safe. Do not use electricity if water has entered the building. Contact emergency services if required.

  2. 2

    Document the Damage

    Photograph and video all damage before any clean-up begins. Note the date and time. This documentation is critical for your insurer.

  3. 3

    Lodge Your Claim

    Contact your insurer as soon as possible. Provide your damage documentation. Ask your insurer to confirm cover for the event type.

  4. 4

    Engage NRPG Contractor

    Submit your claim through NRPG to be matched with an IICRC S500:2025 (Water Damage Restoration)-certified contractor. All work is documented to insurance standards.

Start Your Claim

Industry Standard: IICRC S500:2025 (Water Damage Restoration)

All NRPG-network contractors working on this event type follow IICRC S500:2025 (Water Damage Restoration) protocols. This certification is the recognised industry standard for flood damage restoration in Australia and is accepted by all major insurers.

Frequently Asked Questions

How quickly can a restoration contractor attend in Queensland?
NRPG-network contractors aim to arrive as quickly as possible in major urban areas of Queensland (typically within 2 hours). Response times in regional and remote areas may vary — always call first to confirm availability for your location.
Will my insurance cover flood damage?
Coverage depends on your specific policy. Most standard home and contents policies cover sudden water damage from storms and cyclones. Flood damage may require a separate flood cover endorsement. NRPG contractors provide insurance-standard documentation to support your claim.
What should I do first after the damage?
Ensure the property is structurally safe before re-entering. Do not turn on electricity if water has entered the building. Document all damage with photos and video before any clean-up. Contact your insurer to lodge a claim, then engage an IICRC S500:2025 (Water Damage Restoration)-qualified restoration contractor.
How do I apply for government financial assistance?
Multiple assistance programs are available for this event. See the Financial Assistance section above for program names, amounts, deadlines, and application links. You can also call the Government Recovery Hotline: 1800 173 349.

Ready to Start Your Recovery?

Submit your claim online. NRPG will match you with a certified contractor in your area.

Privacy Notice: Personal information collected through this service is used solely for the purpose of connecting you with a restoration contractor and is handled in accordance with the Privacy Act 1988 (Cth). We do not sell your information to third parties.

Submit Emergency Claim